Privacy Policy & Cookies

PRIVACY DECLARATION

Update on the Processing of Personal Data

Introduction

We would like to assure you that for ANDY, the protection of our customers' personal data is of paramount importance. For this reason we take the appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties process personal data on behalf of the company.

We would also like to assure you that at ANDY, we do not collect data on minors under 16 years of age.

The company ANDY based in Glyfada, Attica, A. Papandreou 14, PC 16675, e-mail: [email protected], tel: (+30) 2108945580, website: andyshop.gr informs that, for the purposes of conducting its business activities, it processes personal data of its customers in accordance with applicable national legislation and European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Regulation on Data Protection, hereinafter referred to as "the Regulation") as in force.

For any issue regarding the processing of personal data, contact e-mail: [email protected]

What is the purpose of processing and how we use your personal data

We use your data in different ways which differ depending on the purpose of processing.

There are cases in which the company ANDY will not be able to take action if it does not have specific Personal Data, such as your Personal Data required during the processing of your orders so that they can be delivered by the carrier to you and not to someone another third person.

Purposes of processing your personal data are:

(a) the provision of the services you entrust to us and wish to receive from us such as the purchase of products you wish to purchase from us.

Specifically

Execution of your orders

In order to deliver your orders and to be able to support you even after the sale, the necessary information we need is:

the name and surname and for companies VAT, Tax Office, Profession, so that the employee who makes the delivery knows to whom he must deliver
the invoicing and / or delivery address so that you can pick up at your place
the landline number so we can contact you regarding your order
the mobile phone number for your electronic information via electronic messages or telephone communication regarding your order
your e-mail address, so that you can receive updates regarding your order.
All the above are necessary for the prevention and detection of fraud against you and against our company.

(b) With your consent and if you have provided us, either when creating a member account, or when subscribing to our newsletter and personalized communication, your possibly necessary information, the following possibilities are provided:

Subscribe to newsletters, send updates and offers:

To subscribe to newsletters, send information and offers you must provide us with your e-mail address (e-mail)

By subscribing to our Newsletters, personalized updates and your respective consent, you will be able to enjoy all our updates and offers that we send via emails and text messages or Instant messaging through related services (for example via SMS, Viber, Push Notifications κα).

Create a member account:

To create a Member Account you must provide us with your e-mail address and set your personal passwords

With your registration and the corresponding consent, you will be able to enjoy all our updates and offers that we send via emails and text messages or Instant messaging through relevant services (for example via SMS, Viber, Push Notifications etc.).

Create a member account:

To create a Member Account you must provide us with your e-mail address and set your personal passwords

Customer Satisfaction Survey

The data we collect from our website is used for your participation in a Customer Satisfaction Survey, under the specific conditions set by the legal framework. The Customer Satisfaction Survey is currently conducted via electronic communication.

Personalized communication (profiling)

In order to provide you with the best possible experience, the personal data collected by our website may be used to send personalized updates, provided that you have given your consent, subject to the specific conditions set by the legal framework. More information on conducting profile training in the relevant section below.

Create a member account using Social Media:

To create a Member Account using Social Media you must give your consent to the respective Social Media
An essential piece of information we receive from Social Media is the address of your Email
The additional information we receive depends on the respective Social Networking medium, it can be either your gender or your date of birth or both if and when you have declared them public.

For details on the use of Social Media, see the corresponding section below. By creating a member account according to the above and your respective consent, you will place your next orders without having to re-enter your details. You will now be able to enjoy an optimal experience with access to your account details, your order history and the status of your open orders, your favorites and all the settings offered on the "My Account" page.

This will give you access to all your information so that you can fill it in or modify it as needed. You will be able to enter in your account all the necessary information for the execution of your orders, so that you do not have to fill them in every time you order.

You will also be able if you wish to add additional information such as your gender and date of birth which will allow us to be able to offer you an even closer to your needs and more personalized information.

Credit / Debit Card Details

Credit card details are requested upon completion of your orders if you choose the relevant payment method and relate exclusively to their electronic transmission through a secure environment to the banking institution for the completion of your payment only. ANDY does not keep any credit card information in its systems.
The implementation of the cardholder certification service may require the transfer of their card details to a third party provider, in cooperation with the bank that implements the completion of the card payment process.

What are the legal reasons for processing your personal data? By creating a member account according to the above and your respective consent, you will place your next orders without having to re-enter your details. You will now be able to enjoy an optimal experience with access to your account details, your order history and the status of your open orders, your favorites and all the settings offered on the "My Account" page.

Credit / Debit Card Details

What are the legal reasons for processing your personal data?

We only process the personal data you provide when we have a legitimate reason to do so.

Legitimate reasons for processing your personal data are:

(a) the provision of the services you entrust to us and wish to receive from us such as for example the purchase of products and consequently the fulfillment of our contractual obligations in this context, for the proof of your orders, for the after-sales support, in order to we communicate with you about your orders and generally where it is reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce terms and conditions.

(b) the safeguarding and protection of the legitimate interests, both yours and ours. Thus, we use closed circuit television (CCTV) and security cameras in order to be able to protect the security of individuals, materials, facilities as well as special security software aimed at detecting and preventing malicious actions: specifically during your visit to the physical We use information such as IP address, location information, user's devices in order to detect or prevent fraud or abuse of our website.

(d) the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to the newsletter, receive updates on products, services, offers, participate in a satisfaction survey, send you personalized updates, etc. the company ANDY or third party partner companies, which process personal data in accordance with the applicable framework.
Are minors and children allowed to use our website?

ANDY does not offer its products and services for purchase by children and minors under 16 years of age.

The children's products we offer for purchase, are intended exclusively for purchase by adults and not by children or minors under 16 years of age.

If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.

Where we transmit the data

ANDY transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf. Specifically:

The data is transferred only to companies cooperating with the company ANDY that provide services for the purpose of sending advertising material and personalized offers. Also, this data is transmitted to companies cooperating with the company ANDY in order to evaluate the quality of services and the evaluation of our products & services.

Also, for the purposes of implementing the sales contract, data is transmitted to cooperating companies to which the execution of part of the contract has been assigned, such as transport companies or pick-up points selected by you.

In these cases, ANDY remains responsible for the processing of your personal data and defines the individual details of the processing, and signs a special contract with the third parties to whom it entrusts the execution of processing activities, in order to ensure that the processing is carried out in accordance with the applicable legal framework. and that every natural person can freely and unhindered exercise the rights conferred on him by the legal framework.

Storage Period

The data storage period is decided based on the following specific criteria depending on the case:

When processing is required by the provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.

When processing under contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.

For the purposes of promoting products and services (marketing activities), your personal data is kept until your consent is revoked. This can be done by you at any time. Withdrawal of consent shall not affect the lawfulness of the proceedings based on the consent given in the period prior to its withdrawal.

We will also retain your account data for as long as you maintain it and have not requested its deletion. Your data, which you provide to us in order to provide you with services, will be kept for as long as necessary so that we can continue to provide you with these services. If it is reasonably necessary or required to comply with legal or regulatory requirements, to resolve disputes, to prevent fraud and abuse or to impose terms and conditions, we may retain some of your information as required, even after your account expires or we no longer need to provide your services.

To revoke your consent go to email: [email protected]

You can also use the unsubscribe options by following (clicking) on the corresponding link, which exists in our electronic communications.

What are your rights in relation to your personal data?

Every natural person whose data is processed by ANDY enjoys the following rights:

Right of access:

You have the right to be aware and to verify the legality of the processing. Thus, you have the right to access the data and receive additional information about their processing.

Right of correction:

You have the right to study, correct, update or modify your personal data by contacting the above e-mail.

Right to delete:

You have the right to request the deletion of your personal data when we process it with your consent or in order to protect our legal interests. In all other cases (such as when there is a contract, the obligation to process personal data imposed by law, public interest), this right is subject to certain restrictions or does not exist as the case may be.

Right to restrict processing:

You have the right to request a restriction on the processing of your personal data in the following cases: (a) when the accuracy of the personal data is disputed and verified; (c) when personal data is not needed for processing purposes, however, it is necessary for you to establish, exercise, uphold legal claims; reasons why you oppose editing.

Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of the legitimate interests we pursue as controllers, as well as to the processing for the purposes of direct marketing and consumer profiling.

Right to portability:

You have the right to receive your personal data free of charge in a format that allows you to access, use and process it using commonly used processing methods. You also have the right to request that, if technically possible, we transfer the data directly to another controller. This right exists for the data you have provided to us and their processing is carried out by automated means based on your consent or in execution of a relevant contract.

Right to withdraw consent:

Finally, ANDY informs you that where processing is based on your consent, you have the right to revoke it freely, without prejudice to the legality of the processing based on your consent before revoking it. To revoke your consent go to e-mail: [email protected]

You can also use the unsubscribe options by following (clicking) on the corresponding link, which exists in our electronic communications.

To exercise any of the above rights you can contact the e-mail: [email protected]

Right of complaint to the APDPH

You have the right to file a complaint to the Personal Data Protection Authority (www.dpa.gr): Call Center: (+30) 210 6475600, Fax: (+30) 210 6475628, E-mail: [email protected]

Personal Data Security

ANDY implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and / or illegal access to them, their use, modification or disclosure. In any case, the way the internet operates and the fact that it is free does not allow anyone to guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access to and possibly using personal data for unauthorized and / or illegal purposes.

Cookies information

What are Cookies?

"Cookies" are small files with information that a website stores on a user's computer (usually in a web browser such as Chrome, Opera, Mozilla Firefox, Edge, etc), so that every time a user logs on to the website, the latter retrieves such information and offer the user related services. A typical example of such information is the user's preferences on a website, as they are stated by the user's choices on that website (eg selection of specific "buttons", searches, ads, etc.).

How and why do we use Cookies?

Www.andyshop.gr uses "cookies" to collect online activity information, to store your preferences and settings as well as to optimize the site browsing experience. We also use cookies to personalize content and ads, provide social media features and analyze your traffic. In addition, we share information about how you use our site with social media, advertising and analytics partners, who may combine it with other information you have provided or collected in connection with your use of the Services. their.

Cookies in no way harm your device and can allow us to offer you faster and better navigation on our website.

Use of Cookies:

We store on your device the absolutely necessary cookies for the operation of the website.

By further use of the site you accept the use of cookies.

The Cookies sent from our website and stored on your electronic device are indicative of the following:

IIS session cookie
B2C Platform cookies
CardinalCommerce
Google Analytics
Google Adwords
AdNexus ™
Neustar® AdAdvisor®
DoubleClick (Google)
AddThis
Lotame Solutions
AdRoll

By disabling Cookies or revoking your consent, certain features of the Website will not be available. In addition, the performance and functionality of the website may be affected.

How you can delete cookies

You can delete cookies and disable their use.

Select the browser you are using and follow the instructions:

Chrome - https://support.google.com/chrome/answer/95647?hl=en_US

Safari - https://support.apple.com/kb/ph21411?locale=en_US

Firefox - https://support.mozilla.org/el/kb/pws-energopoiw-th-leitoyrgia-do-not-track

Edge - https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

If you are using another browser, consult your provider's information.

Carrying out automated processing and / or profiling

During your visits to our website, you can browse and remain an anonymous user until you decide that you want to subscribe either by creating a member account, or by subscribing to our newsletter and personalized updates, giving your email address (e-mail) ) as well as your appropriate case-by-case consent.

After your above registration, your profile is compiled through automated processing, with your personal preferences, interests, behavior, position or movements. The use of the information you give us is done to provide you with a personalized user experience, to send you notifications that concern you personally (for example products that you saw on our website or that interest you) but also to be able to customize its content our website depending on your searches, history and preferences.

This is done automatically with your registration as we can know and better meet your needs regarding our products and services.

Our goal is to be able to discover your likes in order to provide you with suggestions tailored to your needs and preferences.

Additional data when data is collected by third parties and not directly by the individual on social media

At www.andyshop.gr we provide you with the opportunity to register by creating a member account (sign up) or to log in to your account (sign in) using your accounts through Social Media (Facebook, Google+), without having to Remember passwords, through an automated secure operation which takes place through the direct communication of our systems with the respective social network.

A condition for the use of the above automated registration / login function is to authorize the respective social media for this use, which at the same time authorizes the media to transfer to us your personal data which you have declared publicly on the social media. At the time of the authorization you have information about exactly what information will be transmitted and you have the option to de-select some of them.

Your authorization on the respective medium is made once and is valid until you terminate it by your own action towards the respective medium (look for the relevant functions - options in your personal account on the social networking medium).

Your personal information that we collect from social networks, if it is public and only with your consent, is your Name, Surname, Email, Birthday and gender, but also any other information you have declared as public on social media. This information is used to create a member account and its needs as described in the relevant section "Creating a member account".

Links to other sites.

Our website may contain links to foreign websites. ANDY is not responsible for the privacy practices or the content of other non-ANDY sites. We therefore recommend that you read the privacy statements of these foreign sites carefully.

At andyshop.gr - ANDY company, the protection of your rights and personal data are of paramount importance. For this reason, the company is in line with the European Regulation for the Protection of Personal Data that enters into force on May 25, 2018. We would therefore like to ask for your consent to receive advertising updates, all the news concerning our company but and to have a personalized user experience on our site.

Your name, your email or your phone number are necessary for us to continue our communication.

You can find more information about the Privacy and Personal Data Protection statement above!

Give us your consent for:

To send you all our news and our daily offers To have personalized communication and user experience on the site And do not worry you can change your mind at any time and revoke your consent. How; By selecting the unsubscribe button that you will find in each of our communications or by sending us an email at [email protected]

Remember that you can only give consent if you are over 16 years old.